Frequently asked questions

Welcome to the Legoeso Supply Co. FAQ. Here you’ll find answers to the most common questions our customers ask. If you don’t see what you’re looking for, feel free to reach out to us at support@legoesosupplyco.com or call us during business hours.

  • Home
  • FAQ
1. Who is Legoeso Supply Co.?

We’re an independent, U.S.-based business focused on providing authentic, high-quality consumer electronics and home essentials at fair prices. We source from trusted distributors and stand behind every product we sell.

2. Are your products authentic?

Yes. Every product we sell is 100% genuine and sourced from reputable suppliers or authorized distributors. We do not sell knock-offs or counterfeit goods.

3. Do you offer warranties?

Most products include a manufacturer’s warranty. Details are listed on each product page. If a product doesn’t have a manufacturer warranty, it is still covered by our 30-day return policy.

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and digital wallet payments (Apple Pay, Google Pay, etc.). All transactions are processed securely.

5. How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically arrives in 3–7 business days, depending on your location. Expedited shipping options are available at checkout.

6. Do you ship internationally?

At this time, we only ship within the United States.

7. How much is shipping?

Shipping rates are calculated at checkout based on your location and selected shipping method. Orders over a certain amount may qualify for free shipping promotions when offered.

8. How can I track my order?

Once your order ships, you’ll receive an email with tracking details so you can follow it from our warehouse to your doorstep.

9. What is your return policy?

We accept returns within 30 days of delivery. Products must be unused, in original packaging, and include all accessories. To begin a return, contact us at support@legoesosupplyco.com with your order number.

10. Do I have to pay for return shipping?

If the product is defective, damaged, or incorrect, we cover return shipping. If you simply changed your mind, you will be responsible for return shipping costs.

11. How long do refunds take?

Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method.

12. Are my personal details safe?

Yes. We use SSL encryption and secure payment gateways to protect your data. We never sell or share your personal information. See our Privacy Policy for more details.

13. Can I change or cancel an order after placing it?

If your order hasn’t shipped yet, email us right away at support@legoesosupplyco.com. We’ll do our best to accommodate changes or cancellations.

14. Do you charge sales tax?

Yes, sales tax is automatically calculated at checkout based on your shipping address, as required by law.

15. How do I contact customer support?

You can email us anytime at support@legoesosupplyco.com or call us during business hours. We pride ourselves on being responsive and helpful.